Membership Policies

The Y is here to give everyone a great membership experience. We’ve adopted these policies to keep you healthy, confident, safe and secure.

YMCA membership is for a one year period. Members who pay monthly are drafted on the 5th of each month until they choose to cancel. Memberships must be cancelled by notifying the New Castle Community YMCA in writing the month prior to the next draft date. This may be done by fax, letter, email or completing a cancellation form. Members who choose to cancel their membership prior to the end of my first year of membership will be assessed a $20 penalty fee, due at time of cancellation.

All members must present their membership card at the Member Service desk prior to gaining entry into any of the YMCA’s facilities. The member service representative will:

  • Swipe your membership card for entry.
  • Issue towels for those who have purchased the service.
  • Sign out equipment such as basketballs, weight belts, racquetball equipment.

Please bring a padlock to secure personal items in provided lockers and remember to remove your lock at the end of your daily visit. The Y is not responsible for lost or stolen items. Adults may purchase small kit lockers for $5/month or $60/year.

All locker rooms are located on the first floor of the Downtown YMCA. Male and female members may use the appropriate gender-designated locker rooms. The Family locker room is open to members of either gender. All locker rooms meet the guidelines set forth by the Americans with Disabilities Act and are accessible to everyone.

It is not the Y’s policy to refund membership fees. Memberships may be frozen for limited periods of time if a physician certifies that a person is physically unable to use the Y.

Your suggestions and concerns are always welcome. Please feel free to contact any of our staff to ask questions as well as to make suggestions by way of comment cards at each location. If you have a specific concern which has not been resolved by our member service staff, please feel free to contact the Membership Engagement Director.

The YMCA provides opportunities for people with physical and mental disabilities to participate in our programs. So that we may provide a positive experience, please contact the Y about any accommodations needed for participation.

Drop-In Child Watch is available at both the Downtown and Y-Zone locations for children of YMCA members while parent(s) are on the premises. This is a free service for those with a Family membership and $1/hour/child for adult members. Our downtown child watch area is located next to the Wellness Center, across the hall from the Locker Rooms. Open to children age 6 months (and sitting-up) to age 8. 

At the YMCA Downtown, youth members ages 9 and under must be accompanied by a parent or guardian at all times. Youth members age 8 to 12 may use the Youth Lounge without a parent/guardian, as long as their parent or guardian remains in the facility.Youth members age 9+ may use the Wellness room accompanied by a parent or guardian at all times. Youth members age 12 may use the Weight room accompanied by a parent or guardian at all times. Youth members age 13+ may use the Wellness/Weight room alone. All members must undergo a Wellness room orientation before using the Wellness room equipment.

At the Y-Zone, children ages 12 and under must be accompanied by a parent/guardian at all times.

The Youth Lounge is a secure program area at our downtown branch for our youth members. For a current list of hours, view the Youth Lounge schedule on our website.

  • Youth members under age 9 must be accompanied and supervised by a parent/guardian at all times.
  • Youth members age 8 to 12 may be without a parent/guardian, but the parent/guardian must remain in the building.
  • Youth members age 12+ may be in the Youth Lounge without a parent/guardian.
  • Adult members and SilverSneakers may use the Youth Lounge daily from 9 a.m. to 1 p.m.
  • Adults are not allowed in the Youth Lounge without their child(ren) outside of the hours stated above.
  • All equipment, including video and computer games, will be handled and distributed by Youth Lounge staff.

The YMCA is very proud of the many companies who invest in the good health of their employees through endorsing and supporting the YMCA Corporate Membership program. Please contact the Membership Engagement Director if interested in Corporate Membership.

If your membership information (address, phone, email) changes, please notify the Member Service desk.

Please contact a YMCA staff person immediately if there is an accident, injury or unusual incident. We are here to assist you.

The YMCA parking lot is on the corner of West Washington Street and the Columbus Innerbelt, next to Burger King. Please park in the Y lot or at the parking meters surrounding the Y. Please DO NOT park at Rite Aid, Eat ’n Park, Haney’s or behind the Y. Vehicles may be towed at owner’s expense.

Any member, participant, or employee who would like someone to accompany them to their car (Monday-Friday evenings) may stop at the member service desk. We will have one of our staff walk you to your car. Please do not hesitate to ask for this assistance as we are here to make your experience with us a pleasant one!

The Y does not carry accident insurance on its members or participants. All expenses incurred in the treatment of injuries due to accidents will be the responsibility of the participant or their own insurance carriers.

Lost items which are found and turned into the Y are kept at the Member Services desk for a two week period. If you lose something, please check at the Member Service desk. The Y is not responsible for lost or stolen items.

A pre-participation medical check-up and an annual medical evaluation are strongly recommended for participation in YMCA physical activities.

You must wear athletic shoes in all physical activity areas. Please do not wear street shoes on wellness equipment. Snow and salt during inclement weather can ruin the equipment. You must wear comfortable clothing such as t-shirts, sweats and sports tops.  Swimsuits must be worn in the pool. Infants who wear diapers must wear disposable swim diapers with a swim suit.

Please do not wear jeans or restrictive clothing. No cutoffs or street clothing are permitted in the pool. Please do not wear jewelry that can get caught in the machines. Jewelry may not be worn in the pool.

We are a members-only organization; however, we welcome guests of our members. Each adult member has an unlimited number of guest passes to use throughout the year. Adult members (18+) must accompany their guest throughout the facility during each visit. Guests must bring photo i.d. and are permitted to use the Y three times, after that they are welcome to become members if they would like to continue to use our facilities.  Any prospective adult member who tours our facilities with a Y team member will be issued a one-time pass to try the Y.

Please stay hydrated while you exercise. You may bring a water bottle, use our water fountains or purchase beverages from our vending machines. You must be at least 15 years old to use the Wellness Center and Free Weight Room. Youth members ages 12-14 (No Exceptions) are permitted to use the Wellness Center and Free Weight Room with a parent/guardian member at these times:

Mon-Fri: 7 to 8 p.m.
Sat: 8 a.m. to noon

LET US KNOW WHAT TYPE OF Y ALERTS YOU WANT TO RECEIVE BY EMAILING MARKETING@NCYMCA.ORG WITH THE FOLLOWING: To receive general membership alerts (closings/schedule changes to pool, wellness centers, building operations, renovation updates): Email YMCA MEMBER To receive pool/aquatic alerts (pool closings/schedule changes): Email YMCA POOL To receive fitness alerts (fitness class cancellations/changes): Email YMCA FITNESS To receive gymnasium and racquetball alerts (gymnasium closings/changes): Email GYMNASIUM To receive Y-Zone alerts (closings, cancellations, changes): Email YZONE To receive childcare alerts (closings, cancellations, changes): Email YMCA CHILDCARE To receive summer camp alerts (closings, cancellations, changes): Email YMCA CAMP

The New Castle Community YMCA is committed to providing a safe and wholesome atmosphere for all people to enjoy. We believe in the Four Core Values of Respect, Honesty, Caring and Responsibility and instill them in all of our programs and policies. Therefore, inappropriate behavior will not be tolerated. Any person who engages in any activity deemed to be a serious breach of our Code of Conduct while in any of our facilities or programs shall have their membership and/or program participation privileges suspended or revoked without warning as described below.
Inappropriate conduct includes, but is not limited to:

  • Consumption of alcoholic beverages
  • Excessive expression of profanity or vulgarity
  • Fighting
  • Use of cell or mobile devices in locker rooms
  • Intentional destruction or defacing of property.
  • Theft
  • Sexual activity
  • Possession of weapons or illegal drugs
  • Indecent exposure
  • Any verbal or physical abuse directed at YMCA employees, volunteers, members or program participants

In order to protect YMCA staff, volunteers, and program participants-at no time during a YMCA program may a staff person be alone with a single child where they cannot be observed by others. As staff supervise children, they should space themselves in a way that other staff can see them.

  • Staff should never leave a child unsupervised.
  • Restroom supervision: Staff will make sure the restroom is not occupied by suspicious or unknown individuals before allowing children to use thefacilities. Staff will stand in the doorway while children are using the restroom. This policy allows privacy for the children and protection for the staff (not being alone with a child). If staff is assisting younger children, doors to the facility must remain open. No child regardless of age should ever enter a bathroom alone on a field trip. Always send children in pairs, and whenever possible, with staff.
  • Staff should conduct or supervise private activities in pairs-diapering, putting on bathing suits, taking showers, etc. When this is not feasible, staff should be positioned so that they are visible to others.
  • Staff should not abuse children including:
    – Physical abuse-strike, spank, shake, slap;
    – Verbal abuse-humiliate, degrade, threaten;
    – Sexual abuse-inappropriate touch or verbal exchange;
    – Mental abuse-shaming, withholding love, cruelty;
    – Neglect-withholding food, water, basic care, etc.
    Any type of abuse will not be tolerated and may be cause for immediate dismissal.
  • Staff must use positive techniques of guidance, including redirection, positive reinforcement and encouragement rather than competition, comparison, and criticism. Staff will have age appropriate expectations and set up guidelines and environments that minimize the need for discipline. Physical restraint is used only in pre-determined situations (necessary to protect the child or other children from harm), is only administered in a prescribed manner and must be documented in writing.
  • Staff will conduct a health check of each child, each day, as they enter the Program, noting any fever, bumps, bruises, burns, etc. Questions or comments will be addressed to the parent or child in a non-threatening way. Any questionable marks or responses will be documented.
  • Staff will respond to children with respect and consideration and treat all children equally regardless of sex, race, religion, and culture.
  • Staff will respect children's rights not to be touched in ways that make them feel uncomfortable, and their right to say no. Other than diapering, children are not to be touched on areas of their bodies that would be covered by a bathing suit.
  • Staff will refrain from intimate displays of affection toward others in the presence of children, parents, and staff.
  • While the YMCA does not discriminate against an individual's lifestyle, it does require that in the performance of their job they will abide by the standards of conduct set forth by the YMCA.
  • Staff must appear clean, neat, and appropriately attired.
  • Using, possessing, or being under the influence of alcohol or illegal drugs during working hours is prohibited.
  • Smoking or use of tobacco in the presence of children or parents during working hours is prohibited.
  • Profanity, inappropriate jokes, sharing intimate details of one's personal life, and any kind of harassment in the presence of children or parents is prohibited.
  • Staff must be free of physical and psychological conditions that might adversely affect children's physical or mental health. If in doubt, an expert should be consulted.
  • Staff will portray a positive role model for youth by maintaining an attitude of respect, loyalty, patience, courtesy, tact, and maturity.
  • Staff may not be alone with children they meet in YMCA programs outside of the YMCA. This includes babysitting, sleepovers, and inviting children to your home. Any exceptions require a written explanation before the fact and are subject to administrator approval.
  • Staff is not to transport children in their own vehicles.
  • Staff may not date program participants under18 years of age.
  • Under no circumstances should staff release children to anyone other than the authorized parent, guardian, or other adult authorized by the parent or guardian (written parent authorization on file with the YMCA).
  • Staff is required to read and sign all policies related to identifying, documenting, and reporting child abuse and attend trainings on the subject, as instructed by a supervisor.
  • Staff will act in a caring, honest, respectful, and responsible manner.

The protection of members and guests who are participating in programs or are using YMCA facilities is of paramount concern to the staff of New Castle Community YMCA. Therefore, we reserve the right to deny access or membership to any person who:is a registered sex offender; has plead guilty to or been convicted of any crime involving sexual abuse;has plead guilty or been convicted of any crime against persons such as child, spousal, or parental abuse;has plead guilty to or been convicted of any offense relating to the sale or transportation of illegal narcotic, habit forming, or dangerous drugs;is presently clearly under the influence of intoxicating beverages or behavior modifying drugs.