Get Started: Y Wellness 24/7
HOW IT WORKS?
Once you create your login to the virtual wellness platform, your primary screen will feature the instructors and teachers of Lawrence County YMCA and access to 1000s of classes from other instructors, nationwide.
We will frequently update our library new, on-demand classes conveniently available to you anytime, anywhere you want to participate!
HOW DO I GET STARTED?
If you've already received your email from the Y and have setup your virtual wellness platform account, re-visit your account to browse and take classes <HERE>
First time users <CLICK HERE> to create your own virtual wellness platform login. You will only need to this once. (This link is for members of the Lawrence County YMCA association; those creating an account without membership will be removed on a weekly basis.)
TROUBLESHOOTING AND INSTRUCTIONS
Having an issue? Please review some of our most frequently encountered issues and answers below:
Y WELLNESS 24/7 QUESTIONS
Will there be a cost increase?
No, the virtual platform is included with your Lawrence County YMCA membership.
Will my login and password change?
No, your access remains the same. You will begin to see a lot of additional live and on-demand content. For that reason, as we improve the platform you may see that the videos are organized in a different way to allow for easier access and search.
There are a lot of new classes; how do I find my favorite instructors? With the influx of new classes and videos, if you like a specific instructor, we recommend that you use the “follow” feature to save favorite instructors to your account. How to follow an instructor? Click on a class hosted by that instructor. Navigate to the three tabs (class, reviews, instructor) at the bottom of the page and click on “instructor” and then click “FOLLOW”
Already in our virtual platform but having an issue? Check here:
My screen is not clear? Connection seems fuzzy?
The virtual wellness platform has a new troubleshooting steps to assist you:
1. Click the blue NETWORK button on the bottom left of your screen to determine if your connection is strong or if there are network issues on your end.
2. If your connection looks good, please email Jarrod McCormick at firstname.lastname@example.org to report this issue.
I cannot hear audio for my class using my phone.
Click the new RESET AUDIO button to re-sync the audio on your device. This should correct the issue but if you continue to have issues please email Jarrod McCormick at email@example.com to report.
I'm using my phone and my screen in blank?
This could be due to your browser settings. Adjust the settings on your phone to allow Safari (iphone) or your current browser access to camera and microphone.
I can't edit my profile?
This issue is being worked on and is coming soon.
UPDATED: I opted in but I didn't receive a login.
First time users <CLICK HERE> to create your own virtual wellness platform login. You will only need to this once. (This link is for members of the Lawrence County YMCA; those creating an account without membership will be removed on a weekly basis.)
If you continue to have difficulty logging in, please contact firstname.lastname@example.org.
I had a login to the virtual wellness platform before and now it's not working.
Please contact email@example.com as they can quickly correct this issue.
Why can't I see myself when I click the 'camera'? Why can't I invite friends?
We see those features too! Those features are currently in development and are not currently working. But they are coming soon!
Is there an app?
Yes, you can now download the app to your device. Search for the BurnAlong app in your app store and use your login to access programs. Tap the little 'person' icon at the bottom that says 'classes.' There you can view of private Lawrence County YMCA classes by clicking on 'Private Classes."
FREQUENTLY ASKED QUESTIONS:
How much does the new virtual platform cost?
Our new virtual platform is INCLUDED with Lawrence County YMCA adult and family membership categories. To create your account, please click here, complete the information, and a Y staff member will email you.
I am having trouble navigating the platform, help!
Please contact firstname.lastname@example.org to ask questions about platform navigation. For Y specific questions, like programming suggestions, contact Ashlea Grezlak, our virtual platform staff ambassador with questions.
UPDATED: Can I access live classes from Y instructors and instructors of other organizations?
This functionality will become available in late 2020. Meanwhile, please enjoy YMCA on-demand classes as well as 1000s of on-demand classes from instructors nationwide.
Apple iOS devices can cast to Chromecast enabled devices and have the ability to use Apple’s native Screen Mirror feature.
Android app versions higher than 4.3.6 are able to cast to the following devices:
- Fire TV Stick
Due to the variety of devices and operating systems we recommend consulting the help documents or website associated with your specific mobile device and/or smart TV.
I live in another state and have been enjoying your free classes since March. How can I get access to your instructors?
By joining as a member of Lawrence County YMCA , you gain access to our new, virtual platform. Please click here to join us today.
Will I still have access to the free, live videos currently found on your website?
We will retain a small number of recorded classes on our website, but all new and/or updated classes will be found exclusively on our new, virtual platform.
What if my teen with a teen membership wants to participate in the new virtual platform?
Youth and teens can have access to our virtual platform through a family membership. Please contact your branch if you wish to upgrade your membership!
I have a Silver Sneakers membership and love your online classes. Can I access your new virtual platform?
Please call your branch so that we can speak with you regarding your virtual program options. In the meantime, we welcome our Silver Sneakers members to participate in classes offered at our branches.
Can 7th grade initiative members access the virtual platform?
The virtual platform is only accessible to members with a full, family membership or adult memberships. Please visit the Welcome Center or call us to upgrade your child’s 7th grade membership and receive a reduction in the membership fee based on their free membership.